Magic Circle Media LLC provides professional services rather than shipped goods. This policy applies unless a signed proposal or service agreement states different terms, in which case that agreement controls.
1. Before work begins
A client may request cancellation by emailing us. If no work has begun and no outside cost has been incurred, we may return the amount paid, less any disclosed processing or administrative costs permitted by law.
2. After work begins
Deposits and onboarding fees become non-refundable once strategy, research, planning, setup, writing, design coordination, booking, outreach or another project activity begins. The client remains responsible for completed work and committed expenses. Any unused refundable portion is calculated under the written agreement.
3. Retainers
Unless otherwise agreed, a monthly retainer may be canceled with 30 days’ written notice before the next renewal date. Cancellation does not retroactively cancel the current period, and earned fees are non-refundable.
4. Advertising and outside costs
Advertising, media placements, software, printing, travel, events, influencer fees, production and other third-party expenses may become non-refundable immediately after approval, booking, activation or purchase. If a third party returns funds to us, we will handle them under the client agreement and applicable law.
5. Client delays and meetings
Client delays do not create an automatic refund right. A project inactive for more than 30 days due to missing materials or approval may be paused or closed. Meetings may be rescheduled with at least 24 hours’ notice; a late cancellation may be treated as delivered time when the agreement permits.
6. Service concerns
Report concerns promptly. We will reasonably address work that does not materially conform to the written scope. Personal preference, lack of independent media interest or lower-than-expected campaign performance does not automatically qualify for a refund.
7. Duplicate or incorrect charges
Contact us within 10 business days with the invoice number, transaction date, amount and explanation. Approved card refunds are returned to the original method. We normally initiate them within 5–10 business days; the bank may take longer to post the credit.
8. Requesting cancellation
Email milan.adrian@magicccirclemedia.us with your name, company, invoice, payment date, service and reason. You may also call +1 302 491 0925 or write to 149 Waltham G, West Palm Beach, FL 33417.
This template should be reviewed by a Florida-licensed attorney before publication.
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